20+

MIST, and its associated businesses, have been operating in Manus since 2003, and we have a deep connection with the Province. Our company is family-owned, and our customers and clients benefit from decades of business experience in navigating the unique challenges of conducting business in PNG.

Our point of differentiation is our strong focus on customer service and having quality products available and “on the shelf” when needed. Whenever a product cannot be locally supplied, we use our extensive network of suppliers to source products for clients in a timely and efficient manner.

Manus Island Shipping & Transport Ltd (MIST) is Manus Island's largest and most trusted supplier of bulk and retail fuels and lubricants, and provider of shipping, road transport, warehousing and logistics services. MIST is a 100% nationally owned business, and our entire focus is on supplying quality products and services in Manus Province, delivered in an efficient, timely and cost-effective manner.

Our company has steadily expanded year on year, introducing complementary products and undertaking vertical integration to enable our business to benefit from efficiencies and synergies, and to offer a broader range of complementary services and products to our customers and clients.

Our company has experienced strong organic growth, which is premised on a solid foundation of sound business practices and our commitment to ensuring we continue to offer our clients quality products and services at a cost-effective price.

MIST, and its associated businesses, have been operating in Manus since 2003 and have a strong connection with the Province.

Our people are our greatest asset. At MIST, we reward and incentivise our staff and have developed a culture within our organisation which is conducive to effective communication amongst our team, an alignment of values, and a deep commitment to “doing things right” for each other, for our company, and most importantly for our clients.

Our
Values

A Commitment To Our Clients

MIST is committed to best business practice, and we fully comply with all legislation and licensing requirements covering our business operations. We do not “cut corners” and we ensure that we maintain our relevant trading licenses, Inflammable Liquids and Dangerous Goods licenses, Factory Licences. MIST is fully tax-compliant and adheres to best practice workplace health and safety protocols

Best Business Practice / Good Corporate Citizen

Long Term Commitment

MIST have a long-term and sustainable outlook in everything we do. Our presence in Manus is not based on a single lucrative contract, but on building a lasting and sustainable business that delivers real and long-term value for our customers, our staff, and the community in which we operate.

Investing In Our People

Environmentally & Socially Responsible

MIST have a focus on safety and environmental protection. We operate Manus Province’s only dedicated recycling business and are committed to lessening our own and the broader business community’s impact on the environment. MIST is a scrap metal recycler, we operate a waste oil recovery service, and sell and promote solar lighting.

At MIST, we pride ourselves on being agile and responsive to the needs of our clients and on “going the extra mile” to deliver the best possible service to our clients, delivered efficiently and cost-effectively. We never “overpromise and underdeliver”. We talk straight – and we will always suspend self-interest and do what is right for our customers.

MIST prides itself on being agile and quick to respond to the immediate and changing needs of our clients. Sometimes a drum of hydraulic fluid is needed “right now”, and if communications are down and no PO can be given, we will supply on a verbal request. Our clients appreciate that we trust them and can respond to their urgent needs. We answer our phone calls, reply to emails, call people back, and do whatever we can to deliver above expectations - and make life just that little easier for our clients.

Agility & Responsiveness

Commitment & Integrity

MIST strives to do the best it can in an honest and transparent manner. Protecting our reputation for sound business practice underpins how we work. We pay our bills on time, listen to customers, and speak openly and respectfully. We go the extra mile to deliver products or services, but we will walk away from opportunities that exceed our capabilities. Our integrity matters more than profit, and we believe long-term relationships are built on trust, reliability, and straight dealing.

We understand that every project or enterprise needs to manage costs, work to a budget and to receive value for money. At MIST we are committed to supplying our customers with good products and quality services at fair and reasonable prices. We are flexible in our pricing and always willing to talk with our clients to ensure that the value proposition we offer is acceptable for our clients and customers. We know the growth and success of our business is entirely dependent on us offering value to our customers.

Value For Money

MIST is committed to offering our clients a service that not only satisfies their requirements but exceeds expectations in terms of delivery, availability and pricing. If we cannot assist our clients or if we think an alternate approach will result in a better outcome for clients, then we will recommend that to our clients. We suspend self-interest in any transaction or service we deliver. Our success is measured by the success and satisfaction of clients - and that ethos permeates through everything that we do.

Talking Straight / Sound Advice

What You Want & When You Need It.

MIST stands behind every product we sell and every service we provide. We maintain an inventory of key items so we can respond quickly and reliably. Whether it’s a spark plug, a drum of hydraulic fluid, or a gas cylinder, we ensure that stock is available when you need it. If something is not on hand, we’ll source it fast. Thanks to our strong supplier relationships and discounted trade pricing, we pass savings on to clients—so they get what they need, when they need it, at a fair price.

Our
Commitment